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Richard's Best-Buy Linens

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How do I place my order?
You may place your order by way of our website using the website ordering system.  For your convenience, you may also place your order via phone, fax or email.  In all cases, your order will be filled in approximately 3-4 days.  If your order is a rush order, please contact our office at 781.593.4139 EST and we will be happy to assist you.  Below are brief instructions on how to place your order in different ways:

Orders via our website:
Fill in all order requested and hit “submit”.  Then fill in all the required billing and shipping information required.  Once that is completed your order will be processed.  A confirmation email will be issued with your order number.  Hold onto this number; you will need this number to track your purchase.

Orders placed via phone:
Please be sure to have your ordering information at hand to make this process as easy as possible.  We will need your product information including SKU number and product name. We will then need your billing information, ship to information and credit card information.  We will also need the three digits CID number on the back of the card for card verification.  We will verify your credit card, and if approved, we will place your order and contact you with the order number.

Orders placed by email or fax:
Your order must include your product information including SKU and product name.  We will then need your billing information, ship to information, preferred shipping method and credit card information.  Your credit card information requires the cardholders name exactly as shown on the face of the card.  We will also need the three digits CID number on the back of the card for card verification.

Do you accept credit cards?
We accept PayPal, Visa, MasterCard, American Express and Discover cards. 


Is there a shipping charge?
Yes.  Your shipping cost is calcuated according to state and appropriate shipping vendor charge.


How is my privacy protected?
We offer secure web pages to collect certain kinds of user information using data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.  We do not share any information you provide us.  


Do you guarantee your products?
Our products are guaranteed to meet your expectations, which sets us apart from our competitors. We back our low prices, no minimum orders and years of experience.  We only work with vendors who guarantee and stand behind their products.


What is a cookie?
Cookies are small files stored by your browser in your computer when you visit our Site. We use cookies to improve our Site and make it easier to use.


How do I search for the product I am looking for?
To find a product, type a few words describing the item you are searching for (i.e. lily, wolf, eagle, Scooby, floral blanket, baby blanket, cardinal pillow, etc.) in the “SEARCH” box and everything with those search words will pop up ~ pillow, blanket, table runner etc. Click on the small thumbnail picture of the corresponding picture matching your search criteria.  You will see that product come to life in brilliant color.

If you are unable to find the product you are searching for, please give us a call at 781.593.4129 EST.  Office hours are Monday through Saturday 9:00am - 5:00pm EST.  Email and fax are accepted anytime.

How do I place my order?
Click on the “ADD” button at the bottom of the picture to add the product to your shopping cart.  When you have purchased all the products you wish, fill in appropriate information required by each step of the checkout forms.


How will my purchases be shipped?
Merchandise will be shipped using Ground Service, Priority Mail and FedEx where possible. In addition, some items may be shipped directly from the manufacturer to customers.


When should I expect to receive my purchase?
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Products may be shipped overnight with a small extra shipping charge.  UPS should be approximately 7-10 business days from after placing the order to delivery.  Priority Mail and FedEx should take approximately 3-4 days.  You may request your product be fast-shipped, at a small additional charge, by contacting us.  You may contact us at our office, located in Massachusetts, USA, between the hours of 9:00am and 4:00pm Monday-Saturday at 781.593.4139 EST.


What if I have to return my purchase?
You may return your product at any time according to our “Returns” guidelines.  You may view these guidelines by clicking on our “Returns” link located in the left-hand side panel.


How may I contact you?
You may always contact us at any time with any question and suggestions at 1.81.593.4139 EST. Office hours are 9:00am to 4:00pm Monday – Saturday.  Email and FAX are accepted at any time during the week.

You may have more questions regarding our company policies, product information and more so, once again, please do not hesitate to contact us.

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Richard J. Pedro
Massachusetts, USA
Phone: 1.781.593.4139 EST
FAX: 1.781.593.4989
 Contact: rjpedro@verizon.net
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